Refund policy
At Aaviona, your comfort and satisfaction come first. If for any reason you're not entirely happy with your purchase, we've made the return and refund process simple and transparent.
30-Day Return Guarantee
You have 30 days from the date of delivery to request a return. We gladly accept returns on unworn, unwashed items in their original condition and packaging.
Eligibility for Return:
- The item must be unused, unwashed, and undamaged
- Must include original tags and packaging
- A return request must be submitted within 30 calendar days of delivery
For hygiene reasons, worn items cannot be accepted.
10-Day Refund Processing
Once we receive and inspect your return, you will be notified via email. If the item meets our return criteria, your refund will be processed within 10 business days back to your original payment method.
Please note: Depending on your bank or payment provider, it may take a few additional days for the amount to appear in your account.
Return Shipping
- Return shipping is not refundable
- Original shipping fees (if any) are non-refundable
Exchanges
We currently do not offer direct exchanges. If you wish to try a different size or style, please return your item and place a new order.
How to Start a Return
- Email us at info@aaviona.com with your order number and reason for return
- We’ll respond within 1–2 business days with further instructions and your return label (if eligible)
- Drop your package off at the specified carrier and wait for our confirmation
If you have any questions, please contact us at info@aaviona.com